Refund policy

At Onyx Royal, we want you to love your purchase. However, we understand that sometimes things don’t work out. If you're not completely satisfied with your purchase, we offer a simple and straightforward return policy. Please review the details below.

1. Return Eligibility

  • Unused Products Only: We accept returns for unused and unopened products only. Due to the nature of our air fresheners, we cannot accept returns for products that have been used or opened.
  • Time Frame: You have 30 days from the date of delivery to initiate a return request. Please ensure the product is still in its original packaging and has not been used.

2. Return Process

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email] with your order number and a brief explanation of the reason for the return.
  2. Return Authorization: Once we’ve received your request, we will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us.
  3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is safely received. Please note that we are not responsible for lost or damaged return shipments.
  4. Inspection & Refund: Once we receive the returned product and confirm its condition, we will process your refund. Refunds will be issued to the original method of payment. Please allow up to 5-7 business days for the refund to appear in your account.

3. Non-Returnable Items

Please note the following items cannot be returned:

  • Used or opened air fresheners.
  • Products purchased more than 30 days ago.
  • Items that are returned without prior authorization.

4. Damaged or Defective Items

If your product is defective or arrives damaged, please contact us immediately at [email] within 7 days of receiving your order. We will work with you to resolve the issue, either by providing a replacement or offering a refund. In these cases, return shipping will be covered by Onyx Royal.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange a product for a different scent or variant, please initiate a return for a refund and place a new order for the desired item.

6. Final Sale Items

Any items marked as “Final Sale” or “Clearance” cannot be returned or exchanged. These items are clearly labeled on the product page.

7. Customer Responsibility for Return Shipping

Please be aware that return shipping costs are the responsibility of the customer, and any shipping fees paid at checkout are non-refundable. We recommend using a trackable and insured shipping service for returns to avoid any potential loss or damage.

Thank you for choosing Onyx Royal. We appreciate your business and are committed to providing you with an exceptional shopping experience.